Banking CSR I — Build Relationships & Financial Solutions

United-Bank---Georgia

Griffin (GA)

On-site

USD 32,000 - 40,000

Full time

3 days ago

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Benefits offered by this job

Competitive benefit package

Flexibility

Job summary

United Bank in Griffin, GA seeks a Customer Service Representative I to deliver signature service and build lasting relationships with customers. You will identify customer needs, open and maintain deposit accounts, and support both personal and business banking needs using a consultative approach.

The role emphasizes selling appropriate products and services, resolving issues promptly, and adhering to banking regulations.

Qualifications

High school diploma or equivalent.
Minimum 1 year of customer service and/or sales experience preferred (banking experience a plus).
Strong communication and written skills; ability to build relationships.
Comfort with learning new technology platforms and digital banking tools.

Responsibilities

Identify customers’ financial goals and recommend appropriate products and services.
Open, maintain, and service deposit accounts and related financial services.
Build customer relationships through proactive outreach and follow-up.
Resolve customer concerns with timely solutions and complete resolution.
Document customer interactions and adhere to internal controls and regulatory requirements.
Participate in ongoing training to stay current on products and regulations.