Customer Experience Specialist - Industrial Digital Services

RS Americas; Fort Worth (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

RS Americas in Texas is seeking a Customer Service Representative to provide exceptional service for customers by facilitating orders and resolving issues, reinforcing the company’s strong customer experience focus.

You will collaborate with Sales and other departments to ensure orders are captured accurately, answer questions about products and shipping, and guide customers through our digital tools for a smoother online journey.

Qualifications

• High school diploma or GED required or equivalent
• Excellent customer service skills and a passion for helping customers
• Able to work cross-functionally and collaborate effectively with colleagues
• Strong written and verbal communication skills
• High attention to detail and the ability to multi-task in a fast-paced environment

Responsibilities

• Champion a service excellence mindset and strive to make work easy for customers, internally and externally
• Ensure orders are captured in line with promises and highest quality standards
• Resolve customer issues by coordinating with other departments to address product, shipping, payment issues and more
• Become proficient in navigating RS websites and explaining the value of digital services to customers
• Provide quotes based on system data and pre-qualify customers for growth opportunities
• Support customer calls from Sales offices and ensure governance for account handling

Skills

Customer service excellence

Cross-functional collaboration

Communication skills

Attention to detail

Organization & multi-tasking

Education

High school diploma or GED

College diploma in related field

Job description

RS Americas in Texas is seeking a Customer Service Representative to provide exceptional service for customers by facilitating orders and resolving issues, reinforcing the company’s strong customer experience focus.

You will collaborate with Sales and other departments to ensure orders are captured accurately, answer questions about products and shipping, and guide customers through our digital tools for a smoother online journey.