Automation Customer Experience Specialist (Hybrid)

Beckhoff Automation USA; Savage (MN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental/Vision

401(k) match

Life/AD&D/Disability insurance

Other voluntary benefits

Professional development

Job summary

Beckhoff Automation USA is seeking a customer service-focused team member to manage regional emails, answer calls, and process orders with a focus on building lasting customer relationships. The role emphasizes accurate ERP data, timely information, and proactive communication within a hybrid on-site model in Savage, MN.

You will engage with a fast-paced team, maintain high standards of service, and develop automation platform knowledge to support customers and sales teams across regions.

Qualifications

• 1–2 years college or technical education; college degree desired.
• 3+ years’ administrative or customer support experience in an office environment.
• Proficient in Word, Excel, and Outlook.
• Experience with Microsoft Dynamics (D365) strongly preferred.
• Ability to develop and maintain strong customer relationships.
• Strong verbal, written, and active listening communication skills.
• Ability to work independently and take initiative.
• Strong attention to detail, time management, and decision making skills.
• Ability to work in a fast paced environment with a positive attitude.
• Thrives in a highly collaborative, energetic workspace.
• Calm under pressure, analytical, and driven by a desire to help others.
• Ability to prioritize a heavy, fast-moving workload seamlessly without managerial direction.
• Highly detail-oriented with the ability to manage multiple moving parts for a busy sales team.
• A proactive self-starter who anticipates the needs of a customer and of the sales team before they ask.

Responsibilities

• Code incoming region team emails and maintain an organized region inbox.
• Answer phone calls, respond to email communications and assist with external customer inquiries and internal inquiries in a timely and professional manner.
• Update and maintain customer accounts and data in ERP system.
• Prepare product and service performance reports by collecting and analyzing customer data.
• Serve customers by providing timely and accurate product information and maintaining effective customer relationships.
• Exceptional verbal and written communication skills with an ability to connect instantly with people.

Skills

Customer service experience

Administrative experience

Strong communication

Independent worker

Attention to detail

Time management

Ability to multitask

Proactive.

Education

Some college or technical education

College degree desired

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Dynamics (D365)

Job description

Beckhoff Automation USA is seeking a customer service-focused team member to manage regional emails, answer calls, and process orders with a focus on building lasting customer relationships. The role emphasizes accurate ERP data, timely information, and proactive communication within a hybrid on-site model in Savage, MN.

You will engage with a fast-paced team, maintain high standards of service, and develop automation platform knowledge to support customers and sales teams across regions.