Customer Success Advocate – Hybrid Tech Support

Beckhoff Automation USA; Rosemont (IL); Hybrid; USD 28.000 - 39.000; Vollzeit

Benefits dieser Stelle

PTO + 12 holidays

Employer paid medical, dental & vision

401(k) with employer match

Life, AD&D, disability insurance

Additional voluntary benefits

Professional development

Zusammenfassung

Beckhoff Automation USA is seeking a customer-focused support professional to manage calls and emails, process orders, and resolve shipping issues. You will build lasting relationships with a community that loves our products, while maintaining customer data in our ERP system.

The role requires 1–2 years of college or technical education, plus 3+ years of admin or customer support experience. Proficiency with Microsoft Word, Excel, Outlook, and Dynamics 365 is preferred; strong communication and

Qualifikationen

• 1–2 years college or technical education; college degree desired.
• 3+ years’ administrative or customer support experience; 4-year degree with 2 years’ admin/support preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Experience with Microsoft Dynamics (D365) strongly preferred.
• Ability to develop and maintain strong customer relationships.
• Strong verbal, written, and active listening communication skills.
• Ability to work independently and take initiative.
• Attention to detail, time management, and multitasking abilities.
• Thrives in a fast-paced, collaborative workspace.
• Must be located in Houston, Savage, Chicago, Boston, or Denver

Aufgaben

• Code incoming region team emails and maintain an organized region inbox.
• Answer phone calls, respond to email communications and assist with inquiries timely.
• Update and maintain customer accounts and data in ERP system.
• Prepare product and service performance reports by collecting and analyzing customer data.
• Serve customers by providing timely and accurate product information and maintaining relationships.
• Demonstrate exceptional verbal and written communication to connect with people

Kenntnisse

Customer service

MS Office suite

Dynamics 365

Communication skills

Relationship building

Ausbildung

1–2 years college/technical education

4-year degree + 2 years experience

Tools

ERP system (D365)

Jobbeschreibung

Beckhoff Automation USA is seeking a customer-focused support professional to manage calls and emails, process orders, and resolve shipping issues. You will build lasting relationships with a community that loves our products, while maintaining customer data in our ERP system.

The role requires 1–2 years of college or technical education, plus 3+ years of admin or customer support experience. Proficiency with Microsoft Word, Excel, Outlook, and Dynamics 365 is preferred; strong communication and