Customer Experience Specialist | Hybrid Schedule & Benefits

MatWorks; LaGrange (GA); Hybrid; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with profit sharing

Job summary

M+A Matting, located in LaGrange, Georgia, is seeking a customer service representative who is passionate about customer satisfaction. The role involves processing orders, freight claims, and providing product information.

The ideal candidate will thrive in a team-oriented environment and possess strong communication and problem-solving skills. Starting pay is $18/hour, with a comprehensive benefits package available including medical, dental, and 401(k) options.

Qualifications

• Passion for customer service—customer satisfaction is your passion and #1 goal.
• Team player—you thrive in a team‑oriented environment.
• Strong interpersonal and communication skills.

Responsibilities

• Process freight claims entry.
• Process customer orders.
• Answer inquiries via phone or email.

Skills

Customer service passion

Team player

Communication skills

Detail-oriented

Problem-solving skills

MS Office Suite proficiency

CRM software proficiency

Self-motivated

Clear communication

Post-secondary education

Education

Post-secondary education or college degree

Tools

Microsoft Office Suite

CRM software

Job description

M+A Matting, located in LaGrange, Georgia, is seeking a customer service representative who is passionate about customer satisfaction. The role involves processing orders, freight claims, and providing product information.

The ideal candidate will thrive in a team-oriented environment and possess strong communication and problem-solving skills. Starting pay is $18/hour, with a comprehensive benefits package available including medical, dental, and 401(k) options.