Customer Experience Representative

MatWorks; Dalton (GA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Life insurance

Disability insurance

401(k) with profit sharing

Medical insurance

Dental and vision coverage

Job summary

MatWorks is seeking a Customer Service Representative to deliver outstanding support to our customers. You will handle orders, provide product pricing, and resolve issues to ensure satisfaction, while coordinating with various departments to keep shipments accurate and timely.

Responsibilities include responding to inquiries, tracking orders, and processing claims while maintaining a positive, proactive attitude in a fast-paced environment.

Qualifications

• Strong written and oral communication skills.
• Detail and task-oriented with problem-solving ability.
• Flexible, quick learner, self-starter.
• Team player with strong computer skills.

Responsibilities

• Process customer orders.
• Answer phone or email inquiries.
• Provide product information and meet service requests.
• Track orders and coordinate corrections.
• Process inquiries on shipping status, pricing or invoicing information.
• Communicate between Manufacturing, Accounts Receivable, Art, and Sales to resolve issues.
• File claims with freight carriers related to shortages, quality issues, and transit damage.

Skills

Communication

Attention to detail

Problem solving

Team player

Computer skills

Self-starter

Education

Post-secondary education preferred

Job description

JOB SUMMARY: The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.

Local Candidates Only: No Relocation Assistance Provided

Essential Functions Of The Job

• Process customer orders
• Answer phone or email inquiries
• Provide product information and meet service requests
• Track orders and coordinate correction of orders
• Process inquiries on shipping status, pricing or invoicing information, and various website questions
• Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction
• File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage.

Qualifications

• Strong written and oral communication skills
• Detail and task-oriented and possess creative problem-solving skills
• Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
• A team player with strong computer skills
• Highly motivated, strong work ethic, sense of urgency, and is a self‑starter
• Post‑secondary education or college degree preferred

COMPENSATION: Starting at $18/hour. Based on experience and qualifications

BENEFITS: M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.

WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime.