Customer Experience Associate

Studio-Mcgee-; Draper (UT); Híbrido; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Studio McGee is seeking a friendly, results-driven Customer Experience Associate to join our Draper, UT team. You will work with the buying, fulfillment, and operations groups to ensure our customers receive the same high-quality experience online as in our brand.

The role requires you to respond to inquiries, resolve issues, coordinate orders, and support the fulfillment process. A strong communicator with organizational skills and a proactive attitude will thrive in our hybrid, team-focused

Formación

• Proven work experience in a customer service or similar role.
• Basic understanding of sales principles and customer service practices.
• Excellent organizational skills.
• Strong communication skills (oral and written) with the ability to handle difficult conversations and manage issue resolution.
• Ability to be a self-starter that can work under minimal supervision.
• HS diploma; BS degree in communication or related field a plus.

Responsabilidades

• Assist in responding to all customer-service related inquiries via email and phone in a timely manner.
• Handle escalated customer service issues as necessary with courtesy and eloquence.
• Engage in direct communication with our clients regarding any order related information.
• Assist the fulfillment team with damage claims at the manufacturer and carrier level.
• Coordinate all direct sales orders as needed.

Conocimientos

Customer service

Sales basics

Organization

Communication

Self-starter

HS Diploma

Educación

High school diploma

BS in communication or related field

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Experience Associate

Customer Experience Full Time Draper Office HQ, Draper, UT, US

2 days ago Requisition ID: 1397

We are looking for a hard-working, upbeat individual to join our growing Customer Experience team. As part of the customer experience team at McGee & Co., we strive to ensure that our customers have the same great feeling of quality products and services that they know from Studio McGee while they shop online. The customer experience team works directly with the buying, fulfillment, and operations team to make sure that our selection of products meets our brand and customer expectations all throughout the order process.

Who We Are

We believe that home is a place to surround yourself with the people and things you love. We believe that there is beauty to be found in the mundane and the magnificent. We are prolific creatives with kind hearts and a strong work ethic. We make life beautiful. We make it beautiful when we create with vision, purpose, and tact. We make it beautiful when we find light and energy as a team. We make it beautiful when we inspire those around us to find good moments in the everyday.

The ideal Customer Experience Associate is able to troubleshoot and resolve issues while also building a relationship with our customers. They are positive, outgoing individuals, with a proactive approach. No egos here! This self-motivated candidate will demonstrate strong communication and verbal skills, as well as, have a sense of ownership by identifying areas of improvement for themselves and the rest of the team.

What You'll Need:

• Proven work experience in a customer service or similar role
• Basic understanding of sales principles and customer service practices
• Excellent organizational skills
• Strong communication skills (oral and written) with the ability to handle difficult conversations and manage issue resolution
• Ability to be a self-starter that can work under minimal supervision
• High school degree; BS degree in communication or related field a plus

What You'll Do:

• Assist in responding to all customer-service related inquiries via email and phone in a timely manner
• Handle escalated customer service issues as necessary with courtesy and eloquence
• Engage in direct communication with our clients regarding any order related information
• Assist the fulfillment team with damage claims at the manufacturer and carrier level
• Coordinate all direct sales orders as needed

Job Type:

• Full-Time
• Hybrid Work Model; 1-2 days per week at Draper, UT HQ (Tuesday required)
• Beautiful office space with hybrid flexibility
• PTO and company paid holidays
• 401k Employer match - 100% of deferrals up to 4% of compensation
• Exclusive 50% off Team Member discount at mcgeeandco.com + access to Team Member warehouse sales
• Opportunity to be a part of a vibrant, inclusive, and innovative team
  

McGee is proud to be an equal opportunity employer - we see the beauty of celebrating our teams' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Together we Make Life Beautiful.