Customer Experience Specialist — HVAC & Plumbing

Hendrick Heat & Air; Tulsa (OK); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay based on经验

Health Insurance

Paid Time Off

401(k) Retirement Plan

Stable year-round employment

Team-oriented culture

Training and growth opportunities

Job summary

Hendrick Heat, Air & Plumbing in Tulsa, OK is seeking a Customer Service Representative to be the first point of contact for customers, schedule service appointments, and provide accurate information about services.

Ideal candidates have 2+ years of customer service or call center experience, HVAC/plumbing experience preferred, and familiarity with ServiceTitan. We offer competitive hourly pay and benefits, plus opportunities for growth within the company.

Qualifications

• Two (2)+ years of customer service or call center experience required.
• HVAC and plumbing industry experience is highly preferred.
• ServiceTitan experience preferred.
• Appointment-setting or light sales experience is a plus.
• Excellent verbal and written communication skills with strong active listening.
• Strong computer skills and accurate data entry.
• Proven ability to multitask in a high-volume environment.
• Reliable attendance and punctuality.

Responsibilities

• Answer incoming customer calls in a professional and friendly manner.
• Schedule service appointments.
• Convert inbound calls into booked appointments by understanding customer needs and gathering key qualifying information.
• Provide customers with accurate information regarding services and appointment availability.
• Accurately enter and update customer information, call notes, and appointment details in ServiceTitan.
• Assist customers with questions, concerns, and service requests.
• Deliver an exceptional customer experience on every interaction.
• Meet individual and team performance goals, including call booking targets, while maintaining quality standards.

Skills

Customer service

Appointment setting

Active listening

Communication

Multitasking

Tools

ServiceTitan

Job description

Hendrick Heat, Air & Plumbing in Tulsa, OK is seeking a Customer Service Representative to be the first point of contact for customers, schedule service appointments, and provide accurate information about services.

Ideal candidates have 2+ years of customer service or call center experience, HVAC/plumbing experience preferred, and familiarity with ServiceTitan. We offer competitive hourly pay and benefits, plus opportunities for growth within the company.