Customer Experience Specialist - HVAC & Home Services

John Betlem Heating & Cooling; City of Rochester (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid Holidays

Paid Sick Time & Vacation

Medical Insurance

Dental Insurance

Vision Insurance

401(k) matching

Incentive Bonuses

Job summary

John Betlem Heating & Cooling is seeking a Customer Experience Specialist to serve homeowners in Rochester, NY. You’ll handle inbound calls, assess needs, and guide customers to the right solution with care and professionalism.

Join a team that values 100% customer satisfaction, offers comprehensive benefits, and growth opportunities. Shift is weekdays with one Saturday, in a fast-paced home-services environment.

Qualifications

• Upbeat, self-motivated person who loves helping people.
• Experience in HVAC, plumbing, electrical services, or construction a plus.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Exceptional customer service and phone skills.
• Strong attention to detail with problem-solving capabilities.
• Strong listening and sales skills.
• Proficiency in Microsoft Office and CRM software.

Responsibilities

• Answer inbound customer calls in a fast-paced environment.
• Empathize & understand customers’ urgent HVAC, plumbing, and electrical problems.
• Book the customer’s appointment in CRM.
• Answer customer questions and provide basic service information.
• Make outbound calls to schedule service calls.
• Sell and renew memberships.
• Follow scripting to provide consistent experience for clients.
• Cross-promote various trade services to customers.
• Complete any responsibilities assigned by manager.
• Participate in administrative tasks, communication, and coordination with internal departments.

Skills

Customer service

Communication

Sales

CRM software

Typing

Multitasking

Problem solving

Attention to detail

Tools

CRM software

Job description

John Betlem Heating & Cooling is seeking a Customer Experience Specialist to serve homeowners in Rochester, NY. You’ll handle inbound calls, assess needs, and guide customers to the right solution with care and professionalism.

Join a team that values 100% customer satisfaction, offers comprehensive benefits, and growth opportunities. Shift is weekdays with one Saturday, in a fast-paced home-services environment.