Customer Experience Specialist – Home Improvement

Friedman; Santa Rosa (CA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Employee discount

401(k)

Tuition reimbursement

Discretionary bonus eligibility

Job summary

Friedman’s Home Improvement in Santa Rosa, CA is hiring a customer-focused team member for our POS/refund counter. You will process sales, returns, and payments while maintaining accuracy and excellent service.

The role requires basic computer skills and a high school diploma. It offers a non-exempt schedule with day/evening shifts, opportunities for merchandise discounts, and a path for growth within a supportive team environment.

Qualifications

• High school diploma or GED required.
• Basic computer knowledge and ability to learn POS software.
• Customer service oriented with cash handling experience advantageous.

Responsibilities

• Serve customers at the POS or refund counter accurately and efficiently.
• Maintain cash accountability per policies; process payments and receipts.
• Handle cash, cards, checks; issue refunds and credits as needed.
• Operate the register, scan items, and display totals including tax and rebates.
• Keep the POS area clean and stocked; assist with store floor duties as needed.
• Respond to customers professionally and seek feedback to improve service.

Skills

Customer service

Cash handling

Communication skills

Education

High school diploma or GED

Tools

POS software

Job description

Friedman’s Home Improvement in Santa Rosa, CA is hiring a customer-focused team member for our POS/refund counter. You will process sales, returns, and payments while maintaining accuracy and excellent service.

The role requires basic computer skills and a high school diploma. It offers a non-exempt schedule with day/evening shifts, opportunities for merchandise discounts, and a path for growth within a supportive team environment.