Customer Experience Specialist — Health Benefits & Growth

GetJobSmart; Dallas (TX); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

Venture East LLC, a Dallas-based tech startup, seeks a Customer Service Rep for a full-time role. You will handle inquiries via phone, email, and chat, troubleshoot issues, and coordinate with sales and support to ensure top-notch service.

Candidates should bring strong communication skills, experience with CRM software, and a customer-focused mindset to thrive in a collaborative, fast-paced environment in the heart of Dallas.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in using customer relationship management (CRM) software.
• Ability to work well under pressure and meet tight deadlines.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Troubleshoot and resolve customer issues, ensuring a smooth and satisfying experience.
• Collaborate with the sales and support teams to ensure customers receive the best possible service.
• Document customer interactions and feedback to improve our services.
• Stay up-to-date with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.

Skills

Communication skills

CRM software

Customer service

Problem solving

Interpersonal skills

Education

High school diploma

Job description

Venture East LLC, a Dallas-based tech startup, seeks a Customer Service Rep for a full-time role. You will handle inquiries via phone, email, and chat, troubleshoot issues, and coordinate with sales and support to ensure top-notch service.

Candidates should bring strong communication skills, experience with CRM software, and a customer-focused mindset to thrive in a collaborative, fast-paced environment in the heart of Dallas.