Customer Experience Specialist — Growth & Perks

Russell Shaul - State Farm Agent; Forney (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Signing bonus

Training & development

401(k)

Job summary

Russell Shaul - State Farm Agent is seeking a Customer Service Representative to join our agency team. You will respond to customer inquiries, explain policy options, and help clients achieve coverage that fits their needs.

You will process policy changes, assist with claims, and maintain accurate customer records while collaborating with other team members. This role offers growth opportunities for driven, sales-minded individuals in a friendly community-focused environment.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Multitasking

Customer service experience

Detail-oriented

Job description

Russell Shaul - State Farm Agent is seeking a Customer Service Representative to join our agency team. You will respond to customer inquiries, explain policy options, and help clients achieve coverage that fits their needs.

You will process policy changes, assist with claims, and maintain accurate customer records while collaborating with other team members. This role offers growth opportunities for driven, sales-minded individuals in a friendly community-focused environment.