Customer Relations Representative - State Farm Agent Team Member

Philip Thomas - State Farm Agent; Rocky Mount (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Training & development

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Job summary

Philip Thomas - State Farm Agent in Rocky Mount, NC is seeking a Growth Specialist to deliver exceptional customer experiences and support agency growth. You will coordinate with team members, anticipate community needs, and pursue internal advancement opportunities for driven, sales-minded candidates.

The role emphasizes sales, customer service, and problem-solving skills in a fast-paced environment with opportunities for career growth and development.

Qualifications

• Experience in sales and building customer relationships.
• Strong communication and problem-solving skills.
• Customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage new quotes and campaigns for potential customers.
• Identify gaps in current coverage to protect the customer.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Sales experience

Communication

Customer service

Stress management

Job description

Benefits:

• 401(k) matching
• Training & development
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Growth Specialist, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while growing the agency, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage new quotes and campaigns for potential customers.
• Determine the gaps in current coverage to help protect the customer.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Sales experience.
• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.