Customer Experience Specialist — Growth Path & Training

Orion180; Melbourne (FL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

Orion180 is seeking a Customer Experience Specialist to join our Melbourne, FL- based Contact Center. You will be the first point of contact for agents and policyholders, delivering exceptional service and building relationships that reflect Orion180’s values of innovation and care.

The role requires a high school diploma or GED, strong communication skills, and the ability to obtain a Florida Personal Lines license.

Qualifications

• Education: High school diploma or GED.
• Licensing: Florida Personal Lines license (company-supported).
• Experience: Call center or insurance experience preferred.

Responsibilities

• Handle inbound and outbound calls from agents and policyholders.
• Provide accurate information on policies, billing, payments, and underwriting.
• Navigate multiple computer applications to research and resolve inquiries.
• Assist with quotes, policy changes, and documentation using paperless systems.
• Learn and apply underwriting guidelines and manuals for risk assessment.
• Collaborate with Underwriting, Claims, and Operations teams.
• Maintain high standards for call quality, attendance, and customer satisfaction.

Skills

Excellent communication

Active listening

Computer literacy

Attention to detail

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Database systems

Job description

Orion180 is seeking a Customer Experience Specialist to join our Melbourne, FL- based Contact Center. You will be the first point of contact for agents and policyholders, delivering exceptional service and building relationships that reflect Orion180’s values of innovation and care.

The role requires a high school diploma or GED, strong communication skills, and the ability to obtain a Florida Personal Lines license.