Customer Experience Specialist — Onsite Growth & Training

Orion180 Insurance Co.; Melbourne (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid holidays

PTO

Job summary

Orion180 Insurance Co. in Melbourne, FL is seeking a Customer Experience Specialist. You will be the first contact for agents and policyholders, delivering excellent service and building relationships aligned with Orion180’s values of innovation and care.

The role requires a high school diploma or GED, call center or insurance experience is preferred, and licensing in Florida is supported by the company. On-site work with strong growth and training opportunities.

Qualifications

• High school diploma or GED required; 18+ for licensing.
• Experience in a call center, customer service, or insurance environment preferred.
• Ability to obtain Florida Personal Lines or General Lines license with company support.

Responsibilities

• Handle inbound and outbound calls from agents and policyholders in a fast-paced call center.
• Provide accurate information on policies, billing, payments and underwriting processes.
• Navigate multiple computer applications to research and resolve inquiries.
• Assist with quotes, policy changes and documentation using paperless systems.
• Learn and apply underwriting guidelines to assess and process insurance risks.
• Collaborate with Underwriting, Claims and Operations to deliver a seamless customer experience.
• Maintain high standards for call quality, attendance and customer satisfaction.

Skills

Excellent communication

Active listening

Strong computer skills

Analytical thinking

Structured call center experience

Team oriented

Education

High school diploma or GED

Florida Personal Lines or General Lines license

Tools

Microsoft Office

Database systems

Job description

Orion180 Insurance Co. in Melbourne, FL is seeking a Customer Experience Specialist. You will be the first contact for agents and policyholders, delivering excellent service and building relationships aligned with Orion180’s values of innovation and care.

The role requires a high school diploma or GED, call center or insurance experience is preferred, and licensing in Florida is supported by the company. On-site work with strong growth and training opportunities.