Customer Experience Specialist — Growth & Impact

Taylor Corporation; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

Job summary

Taylor Corporation, an in-office Customer Service Representative role in Dayton, OH, is seeking a detail-oriented professional to provide exceptional service and support. You will handle inquiries by phone, email, and chat, resolve complex issues, and ensure orders are processed smoothly while maintainingCRM records and collaborating with cross-functional teams.

The ideal candidate has strong communication, problem-solving, and CRM proficiency, with a High School diploma and preferred experience

Qualifications

• Excellent communication skills, both verbal and written, with a strong ability to convey information clearly.
• Proven problem-solving skills and the ability to think critically in high-pressure situations.
• Proficient in using customer service software, CRM systems and Microsoft Office.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and expertise.
• Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction.
• Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with cross-functional teams to address customer needs and enhance service delivery.
• Analyze customer feedback and identify trends to improve processes and service quality.

Skills

Excellent communication

Problem solving

Customer service

Education

High School diploma

2 years of college

Tools

CRM systems

Salesforce.com

Microsoft Office

Job description

Taylor Corporation, an in-office Customer Service Representative role in Dayton, OH, is seeking a detail-oriented professional to provide exceptional service and support. You will handle inquiries by phone, email, and chat, resolve complex issues, and ensure orders are processed smoothly while maintainingCRM records and collaborating with cross-functional teams.

The ideal candidate has strong communication, problem-solving, and CRM proficiency, with a High School diploma and preferred experience