Customer Experience Specialist | Growth & Benefits

State Farm; Dubuque (IA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Competitive salary

Job summary

State Farm Agent Lane Madsen is seeking a Customer Service Representative in Dubuque, IA to deliver exceptional service to the public. You will resolve inquiries, coordinate with the agent team, and help members of the community with insurance and financial services products.

The role focuses on building relationships, accurate record-keeping, and responsive communication, with opportunities for advancement, training, and a competitive salary within a supportive independent contractor

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Experience in customer service

Job description

State Farm Agent Lane Madsen is seeking a Customer Service Representative in Dubuque, IA to deliver exceptional service to the public. You will resolve inquiries, coordinate with the agent team, and help members of the community with insurance and financial services products.

The role focuses on building relationships, accurate record-keeping, and responsive communication, with opportunities for advancement, training, and a competitive salary within a supportive independent contractor