Multi-Line Representative - State Farm Agent Team Member

State Farm; Dubuque (IA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Training & development

401(k) matching

Performance bonus

Competitive salary

Flexible schedule

Job summary

Lane Madsen - State Farm Agent in Dubuque, IA is seeking a Multiline Representative to help customers protect what matters most. You will communicate with clients to understand their needs and present available insurance and financial products.

This role emphasizes relationship building, community involvement, and a team-oriented environment. Prior customer service experience and the ability to obtain state licenses are preferred; training and advancement opportunities are available.

Qualifications

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Prior experience in customer service, business support, or insurance preferred.

Responsibilities

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Effective communication

Organizational skills

Customer service

Relationship building

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule

You May Be a Great Fit as a Multiline Representative at Lane Madsen - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident customer decisions that truly help customers.

Location Address: Dubuque, IA 52001

At Lane Madsen - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities:

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Qualifications:

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.