Customer Experience Specialist - Flexible Shifts

Royal Farms; Gaithersburg (MD); Hybrid; USD 25,000 - 26,000; Full time

Job summary

Royal Farms is seeking a Customer Service Associate to support the store leadership by performing a variety of tasks that ensure safe, efficient, and customer-focused operations. Responsibilities include food service prep, POS transactions, and maintaining a clean store environment.

The role emphasizes friendly, efficient, and professional customer interactions to build brand loyalty and uphold Royal Farms standards of excellence.

Qualifications

• Must be at least 16 years old.
• Strong communication and customer service skills.
• Must demonstrate the ability to work both independently and as part of a team.
• Must be able to multitask effectively in a fast-paced environment.
• Must be able to learn and follow all Royal Farms safety processes and procedures.

Responsibilities

• Greet and assist customers, provide friendly service and product knowledge.
• Operate the register, process payments, activate fuel and gift cards, and balance the drawer.
• Adhere to ID verification laws when selling alcohol or tobacco.
• Restock products and maintain store cleanliness and merchandising.
• Follow safety, security, and SOPs; report unsafe conditions to leadership.

Skills

Communication skills

Customer service

Teamwork

Multitasking

Safety procedures

Job description

Royal Farms is seeking a Customer Service Associate to support the store leadership by performing a variety of tasks that ensure safe, efficient, and customer-focused operations. Responsibilities include food service prep, POS transactions, and maintaining a clean store environment.

The role emphasizes friendly, efficient, and professional customer interactions to build brand loyalty and uphold Royal Farms standards of excellence.