Customer Experience Specialist — Flexible Schedule & Growth

Wanda Carlson - State Farm Agent; Milford (CT); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Wanda Carlson - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of a local insurance agency in Milford, CT.

Ideal candidates are customer-focused, empathetic, and able to coordinate with agency teammates to anticipate community needs and resolve inquiries efficiently. Opportunities for internal growth are anticipated for driven, sales-minded individuals.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Job description

Wanda Carlson - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of a local insurance agency in Milford, CT.

Ideal candidates are customer-focused, empathetic, and able to coordinate with agency teammates to anticipate community needs and resolve inquiries efficiently. Opportunities for internal growth are anticipated for driven, sales-minded individuals.