Customer Experience Specialist | Flexible Schedule & Growth

Dominicagostini; City of Rochester (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Dominicagostini is seeking a Customer Relations Representative - State Farm Agent Team Member in Rochester, NY. You will create exceptional customer experiences and manage inquiries, while collaborating with agency team members.

The ideal candidate possesses strong communication skills and a customer-focused mindset, with opportunities for personal and career growth within the agency. Join us to enhance your career while supporting the community.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Ability to handle stress

Job description

Dominicagostini is seeking a Customer Relations Representative - State Farm Agent Team Member in Rochester, NY. You will create exceptional customer experiences and manage inquiries, while collaborating with agency team members.

The ideal candidate possesses strong communication skills and a customer-focused mindset, with opportunities for personal and career growth within the agency. Join us to enhance your career while supporting the community.