Customer Service Representative - State Farm Agent Team Member

Talentify; Town of Irondequoit (NY); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Dominic Agostini Agency in Rochester, NY, seeks a dedicated Customer Service Representative to create exceptional client experiences and support growth through attentive service and teamwork.

You will handle inquiries, coordinate with agency staff, and anticipate community needs while delivering accurate policy information with a friendly, professional approach.

Qualifications

• Dedicated to customer service.
• Able to relate to customers, answer questions, and anticipate needs.
• Excellent communication to assist customers and coordinate with team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, and billing clarifications.
• Educate customers about insurance options using a needs-based review process.
• Use effective communication to meet customer needs and promote business development.

Skills

Customer-focused

Relationship skills

Communication skills

Problem-solving

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

At our agency, work-life balance is a top priority. As a family man myself, I understand how important it is to have time with loved ones, which is why we often take additional Fridays off in the summer to spend more time with our families.

We’re also dedicated to giving back to the community. Each quarter, our team enjoys office outings that are often tied to volunteer opportunities like food drives or supporting local schools. Other times, it’s simply about having fun together—whether that’s catching a movie, going to a baseball game, or enjoying time outside the office.

One of the unique perks of working here is our “Let’s Make A Deal” promotion around sales achievements. Team members can earn personalized rewards such as car detailing, weekend getaways, and more—making success both motivating and rewarding.

We are consistently ranked among the top three insurance agencies in Rochester, and we’re committed to fostering a culture of growth, professionalism, and winning together as a team.

Role description:

The Dominic Agostini Agency is a growing agency in the Greater Rochester area. Currently with three locations throughout Monroe County, our agency has a long history of solid growth and high customer satisfaction. We provide on-site training for all new representatives!

As a Customer Service Representative with the Dominic Agostini Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving