Customer Experience Specialist — Flexible Hours & Growth

Carter's Inc.; East Hanover (NJ); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Brand discount 30%

Mental health benefits

Referral bonuses

Tuition-free GED/ESL

Professional development

Growth opportunities

Job summary

Carter’s Inc. is seeking a Sales Associate to greet customers, assist with product selection, and promote our brand in a fast-paced retail environment.

You will help customers with omnichannel needs, process transactions, and keep floor stock replenished while upholding store standards. The role emphasizes delivering friendly, knowledgeable service, handling multiple tasks, and promoting current promotions and loyalty programs.

Qualifications

• Customer service and engagement skills.
• Effective and professional verbal and written communication abilities.
• Ability to manage multiple tasks concurrently.

Responsibilities

• Welcome customers with a warm greeting and assist with product styles and benefits.
• Resolve issues confidently in a busy retail environment.
• Assist with omnichannel needs to ensure a positive shopping experience.
• Execute and expedite point of sale transactions.
• Complete floor replenishment and shipments as needed.
• Explain current promotions and the brand loyalty program to customers.
• Minimize store loss by delivering exceptional service in a safe, clean store.

Skills

Positive mindset

Customer service

Communication skills

Multitasking

Job description

Carter’s Inc. is seeking a Sales Associate to greet customers, assist with product selection, and promote our brand in a fast-paced retail environment.

You will help customers with omnichannel needs, process transactions, and keep floor stock replenished while upholding store standards. The role emphasizes delivering friendly, knowledgeable service, handling multiple tasks, and promoting current promotions and loyalty programs.