Customer Experience & Growth Associate (Flexible Hours)

Carter's Inc.; Mansfield (OH); On-site; USD 14,000 - 15,000; Full time

Benefits offered by this job

30% employee discount

Mental health benefits

Referral bonuses

Tuition-free degree program (Advance U

Career development programs

Flexible scheduling

Job summary

Carter's Inc. is hiring a Sales Associate to be the first face of the brand for growing families in a fast-paced retail setting. You will greet customers, assist with product knowledge, and help them navigate promotions and loyalty programs.

Responsibilities include helping customers both in-store and through omnichannel channels, processing transactions, replenishing floors, and maintaining a clean, welcoming environment. Ability to lift 40 pounds and flexible scheduling are required.

Qualifications

• Demonstrated customer service and engagement skills.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
• Execute and expedite point of sale/register transactions
• Complete floor replenishment and shipment as needed
• Articulate current promotional events and the brand loyalty program, including credit, to customers
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Skills

Customer service

Communication

Multitasking

Problem solving

Job description

Carter's Inc. is hiring a Sales Associate to be the first face of the brand for growing families in a fast-paced retail setting. You will greet customers, assist with product knowledge, and help them navigate promotions and loyalty programs.

Responsibilities include helping customers both in-store and through omnichannel channels, processing transactions, replenishing floors, and maintaining a clean, welcoming environment. Ability to lift 40 pounds and flexible scheduling are required.