Customer Experience Specialist - Firearms

Aafes; Oklahoma City (OK); On-site; USD 17,000 - 25,000; Part time

Job summary

Aafes is seeking a Customer Experience Specialist for the Firearms/Sporting Goods area. You will ensure an exceptional guest experience, know product details, and help customers find items that meet their needs. You will manage firearms securely and process transactions with accuracy.

Role requires attention to detail, strong communication, and the ability to work with a diverse customer base. The position offers part‑time hours, benefits, and opportunities within a nationwide retailer on

Qualifications

• Completion of high school or the equivalent.
• Retail experience.
• Demonstrated willingness and potential for additional responsibility.

Responsibilities

• Greet customers with eye contact and a smile.
• Acknowledge waiting customers at the Firearms counter/Sporting Goods area.
• Listen to customer needs and suggest appropriate products.
• Ensure customers have an extraordinary shopping experience.
• Complete transactions accurately and efficiently while engaging customers.

Skills

Retail experience

Inventory control

Basic computer skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

• Candidates must be at least 21 to be considered for this position.
• All applicants tentatively selected for this position will be required to submit to a urinalysis to screen for illegal drug use (including marijuana) prior to appointment as well as random drug screening.

As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems. With your knowledge and helpful suggestions, customers will continue to shop the Exchange.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate – Firearms/Sporting Goods at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
• Ensure customers have an extraordinary experience while shopping
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

• Required: Availability to work between the hours of 0900-1800; Including weekends and Holidays - 20 Hours a week Regular Part Time position.
• Candidates must be at least 21 to be considered for this position. All applicants tentatively selected for this position will be required to submit to a urinalysis to screen for illegal drug use (including marijuana) prior to appointment as well as random drug screening.
• Required: Access to themilitary installation (Real ID*,Passport, Military ID,CAC ID,etc.)
  • Federal agencies will not accept a driver's license or identification card for official purposes from any individual unless such license or card is a REAL ID - compliant driver's license or identification card issued by a state.
• Previous experience with Inventory Control procedures preferred
• Prior knowledge and experience with firearms preferred
• Understanding of ATF laws and regulations
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• 12 months Retail experience preferred