Firearms Specialist

Aafes; Fort Sill (OK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Shift differential/holiday pay

Pension plan

401K plan

Mass Transit program

Job summary

Aafes is seeking a Customer Experience Associate for the Firearms/Sporting Goods area. You will greet customers, assess needs, and recommend products while maintaining firearms inventory and complying with 4473 procedures.

Enjoy comprehensive benefits including insurance, PTO, pension/401K, and transit access as part of a strong Exchange team. Growth and development are emphasized in a supportive environment.

Qualifications

• Completion of high school or the equivalent.
• Retail experience.
• Willingness to accept additional responsibility.

Responsibilities

• Greet customers with eye contact and a smile at the Firearms counter.
• Assist customers to meet their needs with product knowledge.
• Maintain firearms inventory in the Firearms Counter and Vault.
• Ensure compliance with 4473 forms and related processes.
• Provide exceptional guest experiences in the Firearms/Sporting Goods area.

Skills

Customer service

Inventory control

Firearms knowledge

ATF laws & regulations

Attention to detail

Communication skills

Basic computer skills

Initiative

Cross-training

Education

High School Diploma or equivalent

Tools

POS systems

Job description

As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems. With your knowledge and helpful suggestions, customers will continue to shop the Exchange.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the Exchange.

So what can you expect as a Customer Experience Associate - Firearms/Sporting Goods at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them
• Listen to customer needs; ask appropriate follow‑up questions to ensure you offer appropriate products that meet the specific need of the customer
• Ensure customers have an extraordinary experience while shopping
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Candidates must be at least 21 to be considered for this position. All applicants tentatively selected for this position will be required to submit to a urinalysis to screen for illegal drug use (including marijuana) prior to appointment as well as random drug screening.

• Previous experience with Inventory Control procedures preferred
• Prior knowledge and experience with firearms preferred
• Understanding of ATF laws and regulations
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• 12 months Retail experience preferred