Customer Experience Specialist Firearms

Aafes

Tucson (AZ)

On-site

USD 17,000 - 25,000

Part time

5 days ago

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Benefits offered by this job

Flexible scheduling

Medical insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Shift differential/holiday pay

Pension plan

401K plan

Mass Transit program

DoD employee status

Job summary

The Exchange seeks a Customer Experience Associate for the Firearms/Sporting Goods department to deliver outstanding service and knowledgeable guidance. You will help customers find products that meet their needs, maintain firearms areas, and ensure ATF forms are completed correctly.

The role requires a welcoming, detail-oriented team player with strong communication skills. Part-time hours, weekend availability, and a background check are included in the process.

Qualifications

Excellent attention to detail.
Excellent communication skills.
Able to learn and adapt to current technology needs.
Able to think quickly on the spot to answer customer questions.
Must be at least 21; background check and drug screening required.

Responsibilities

Greet customers and provide exceptional service at the Firearms counter and Sports/Goods area.
Assist customers in selecting products to meet needs and demonstrate product knowledge.
Ensure firearms are organized and compliant with ATF regulations.
Complete transactions accurately and efficiently with appropriate conversation.

Skills

Customer service

Communication

Active listening

Brand knowledge

Tech adaptability

Cross-training

Education

High school diploma

Job description

As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems. With your knowledge and helpful suggestions, customers will continue to shop the Exchange.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So, what can you expect as a Customer Experience Associate – Firearms/Sporting Goods at the Exchange?

Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them
Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
Ensure customers have an extraordinary experience while shopping
Complete transactions accurately and efficiently while engaging customers in appropriate conversation

Job Qualifications

Previous experience with Inventory Control procedures preferred
Prior knowledge and experience with firearms preferred
Understanding of ATF laws and regulations
Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions
Able to take initiative
Able to share brand knowledge

Additional Qualifications/Requirements

Excellent attention to detail
Willing to cross-train and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Excellent communication skills
Basic computer skills
12 months Retail experience preferred
Appointment to this position will be contingent upon the successful completion of a favourable background check, to include a Tier 1 (NACI) federal investigation
Candidates must be at least 21 to be considered for this position. All applicants tentatively selected for this position will be required to submit to a urinalysis to screen for illegal drug use (including marijuana) prior to appointment as well as random drug screening.

Job Qualifications

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.

Additional Qualifications/Requirements

THIS POSITION IS FOR THE FIREARMS COUNTER AND REQUIRES A NACI BACKGROUND CHECK AND DRUG SCREEN.

THIS IS A REGULAR PART TIME POSITION - WEEKLY HOURS RANGE FROM 20 - 34 HOURS

ROTATING SCHEDULE IS SUBJECT TO CHANGE DUE TO OPERATIONAL NEEDS. MUST BE AVAILABLE TO WORK WEEKENDS.

Requested Availability for the Pay Period