Customer Experience Specialist - Fast-Paced Pizza Shop

Dominos; Mount Vernon (IL); On-site; USD 17,000 - 21,000; Part time

Job summary

Dominos in Mount Vernon, IL is seeking a friendly Customer Service Representative to handle customer orders, answer phones, and ensure fast, accurate pizza preparation. This role emphasizes cheerful service, clear communication, and adherence to store procedures.

You will process cash and credit card transactions, maintain a clean workspace, and collaborate with team members to deliver an exceptional dining experience in a fast-paced setting. Weekend availability preferred.

Qualifications

• Excellent customer service with a friendly, professional demeanor.
• Strong verbal and written communication skills.
• Ability to follow directions and company policies.
• Basic math skills for cash handling.
• Ability to multitask in a fast-paced environment.
• Physical ability to lift up to 25 lbs.
• Weekend availability to work shifts, including holidays.
• Organizational skills to manage multiple orders simultaneously.
• Team-oriented mindset with willingness to collaborate.
• Empathy and patience when dealing with customer concerns.
• Previous customer service experience preferred but not required.
• High school diploma or equivalent preferred.

Responsibilities

• Answer incoming phone calls and take customer orders accurately
• Prepare and make pizzas according to company standards
• Process cash and credit card transactions
• Deliver outstanding customer service in a fast-paced environment
• Maintain cleanliness of the work area
• Collaborate with team members to ensure smooth operations
• Handle customer inquiries and resolve issues promptly
• Assist with additional tasks as needed to support the store's operations

Skills

Customer service

Communication

Policies

Cash handling

Multitasking

Physical ability

Weekend availability

Organization

Teamwork

Empathy

Customer service experience

Education

High school diploma or equivalent

Job description

Dominos in Mount Vernon, IL is seeking a friendly Customer Service Representative to handle customer orders, answer phones, and ensure fast, accurate pizza preparation. This role emphasizes cheerful service, clear communication, and adherence to store procedures.

You will process cash and credit card transactions, maintain a clean workspace, and collaborate with team members to deliver an exceptional dining experience in a fast-paced setting. Weekend availability preferred.