Customer Experience Specialist - Fast-Paced Pizzeria

Dominos; Normal (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

Domino's Pizza in Normal, IL seeks a friendly Customer Service Representative to join our team. You will handle customer orders, process payments, prepare pizzas per standards, and maintain a clean store while delivering excellent service in a fast-paced environment.

Flexibility to work weekends and holidays is required; prior customer service experience is preferred but not essential. This role emphasizes teamwork, accuracy, and a positive attitude to ensure great dining experiences for all

Qualifications

• Experience delivering friendly, accurate customer service.
• Strong communication in person and over the phone.
• Able to adapt to varying shifts, including weekends.
• Basic math and cash handling accuracy.
• Comfort standing and moving in a fast-paced retail setting.

Responsibilities

• Answer phone calls and take customer orders accurately and efficiently.
• Prepare pizzas according to standards and customer specs.
• Process cash and card transactions with accuracy.
• Provide exceptional customer service and resolve issues promptly.
• Maintain a clean, organized work environment.
• Collaborate with team to handle peak times smoothly.
• Assist with cleaning tasks and uphold store cleanliness.
• Lift items up to 25 lbs as needed.

Skills

Customer service

Communication

Flexibility

Cash handling

Team player

Attention to detail

Job description

Domino's Pizza in Normal, IL seeks a friendly Customer Service Representative to join our team. You will handle customer orders, process payments, prepare pizzas per standards, and maintain a clean store while delivering excellent service in a fast-paced environment.

Flexibility to work weekends and holidays is required; prior customer service experience is preferred but not essential. This role emphasizes teamwork, accuracy, and a positive attitude to ensure great dining experiences for all