Customer Service Pro — Fast-Paced Retail & POS

Dominos; Pekin (IL); On-site; USD 26,000 - 34,000; Full time

Job summary

Dominos Pekin, IL is seeking a Customer Service Representative to be the friendly voice of the store. You will handle incoming calls, take orders, and support operations with accuracy and warmth.

This full-time role requires strong communication, cash handling, and the ability to multitask in a fast-paced environment, with a focus on delivering an outstanding customer experience while supporting team goals.

Qualifications

• Excellent communication skills with customers and team members.
• Strong attention to detail and ability to follow directions.
• Basic math skills for handling cash transactions and order calculations.
• Ability to multitask and work efficiently in a fast-paced environment.
• Positive attitude and enthusiasm for helping others.
• Team player mentality and willingness to support colleagues.
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Answer incoming phone calls and take customer orders accurately.
• Process cash and credit card transactions with precision.
• Deliver outstanding customer service by addressing inquiries and resolving concerns.
• Collaborate with team members to ensure smooth operations during peak periods.
• Maintain a clean, organized work area and follow safety standards.
• Prepare products according to specifications and customer requirements.

Skills

Communication skills

Attention to detail

Cash handling

Multitasking

Customer focus

Team player

Flexibility

POS familiarity

Tools

POS systems

Job description

Dominos Pekin, IL is seeking a Customer Service Representative to be the friendly voice of the store. You will handle incoming calls, take orders, and support operations with accuracy and warmth.

This full-time role requires strong communication, cash handling, and the ability to multitask in a fast-paced environment, with a focus on delivering an outstanding customer experience while supporting team goals.