Customer Experience Specialist - ERP & Shipping

workwear; Greenville (SC); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k) retirement savings plan

Tuition reimbursement

Employee Assistance Program (EAP)

Flexible Spending Accounts (FSAs)

Job summary

OOBE, a division of Workwear Outfitters, seeks a Customer Experience Specialist in Greenville, SC. You will join the C4 department (Concierge, Class, & Customer Care) to support customers, enter orders, and improve service performance.

The role requires strong Excel reporting, data interpretation, and excellent communication. Associates degree or equivalent experience is preferred; some travel (5–10%) may be needed.

Qualifications

• Associates degree, or equivalent experience, is preferred, but not required.
• Previous experience with success in customer services type roles is preferred, but not required.
• Ability to analyze and interpret financial statistics and other data and produce relevant reports in Microsoft Excel with a basic understanding of accounting skills

Responsibilities

• Ensure proper entry, shipment, and invoicing of all customer orders and returns via an in-depth working knowledge of Navision
• Exhibit high degree of patience while working with customers via phone, email, live chat, or face to face
• Set up a new customer accounts in ERP
• Generate daily sales, returns & shipment reports and process returns in ERP
• Generate back-order report and troubleshoot issues
• Generate data for scorecard reports for specified customers and OOBE
• Generate data needed for evaluating testing of items and other program related projects
• Work with fulfillment personnel and FedEx to resolve inventory/shipping issues
• Work with third-party value-added services providers to resolve embellishment/shipping issues
• Daily review of OOBE customer service "Exception Reporting" for potential order issues
• Attend new apparel program meetings as appropriate
• Notify management of issues to be addressed by management
• Provide additional support to Customer Experience Team as needed
• Back up to cover Front Desk as needed
• Cover Hospitality team duties as assigned

Skills

Excel reporting

Data analysis

Interpersonal skills

Active listening

Time management

Attention to detail

Customer focus

Teamwork

Phone & email communication

Public speaking

Communication

Presentations

Analytical mindset

Customer communications

Education

Associates degree or equivalent experience

Job description

OOBE, a division of Workwear Outfitters, seeks a Customer Experience Specialist in Greenville, SC. You will join the C4 department (Concierge, Class, & Customer Care) to support customers, enter orders, and improve service performance.

The role requires strong Excel reporting, data interpretation, and excellent communication. Associates degree or equivalent experience is preferred; some travel (5–10%) may be needed.