Customer Experience Specialist - Equipment & Dispatch

U-Haul Co. of South Carolina; Ashland (KY); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Job summary

U-Haul is seeking a Customer Service Representative in Ashland, Kentucky to be the friendly face of our service team. You will assist customers with U-Haul products, manage rentals using U-Scan, and help move and hook up trucks and trailers while inspecting equipment for safety.

Join a team that emphasizes on-the-job education, with opportunities to learn certifications (propane, forklift) and participate in ongoing U-Haul University programs. Eligible for bonuses and comprehensive benefits.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Ashland, Kentucky to be the friendly face of our service team. You will assist customers with U-Haul products, manage rentals using U-Scan, and help move and hook up trucks and trailers while inspecting equipment for safety.

Join a team that emphasizes on-the-job education, with opportunities to learn certifications (propane, forklift) and participate in ongoing U-Haul University programs. Eligible for bonuses and comprehensive benefits.