Customer Experience Specialist — Elevate & Resolve

Ace Relocation Systems, Inc. in; San Marcos (TX); On-site; USD 32,000 - 34,000; Full time

Job summary

Ace Relocation Systems is seeking a Customer Experience Representative in San Marcos, TX. The role involves interacting with customers, drivers, and internal staff to provide information, process orders, and address inquiries and complaints.

The position requires strong communication skills, attention to detail, and experience in the relocation sector. Day shifts and full-time hours are typical for this role in a fast-paced customer service environment.

Qualifications

• High School Diploma or GED is required.
• 5+ years of relevant work experience.
• 5+ years in the relocation industry.

Responsibilities

• Confer with customers, drivers and other agents by telephone or email to provide information, take orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, including inquiries, complaints and actions taken.
• Check to ensure that changes were made to resolve customers' problems and document results.
• Determine charges for services, collect deposits or payments, or arrange billing.
• Set surveys, transmit/scan documents, and update dispatch screens with pack counts and estimates.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Microsoft Teams

Job description

Ace Relocation Systems is seeking a Customer Experience Representative in San Marcos, TX. The role involves interacting with customers, drivers, and internal staff to provide information, process orders, and address inquiries and complaints.

The position requires strong communication skills, attention to detail, and experience in the relocation sector. Day shifts and full-time hours are typical for this role in a fast-paced customer service environment.