Senior Relocation Customer Experience Specialist

Ace Relocation Systems; San Marcos (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Ace Relocation Systems in Texas is seeking a seasoned Customer Experience Representative to interact with customers, drivers and internal teams, providing proactive information and handling inquiries and complaints.

The role requires 5+ years in the relocation industry, excellent communication, records management, order processing, and the ability to escalate issues and support continuous process improvements.

Qualifications

• Minimum 5+ years of direct experience in relocation or mobility services.
• Excellent communication and problem-solving skills.
• Ability to handle inquiries, process orders, and resolve complaints.

Responsibilities

• Interact with customers, drivers, and staff to provide information about services.
• Handle inquiries, take or cancel orders, and document complaints.
• Maintain records of customer interactions and transactions.
• Assist in onboarding of new employees and support cross-functional teams.
• Escalate complex issues and participate in process improvements.

Skills

Customer service

Communication

Problem solving

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Ace Relocation Systems in Texas is seeking a seasoned Customer Experience Representative to interact with customers, drivers and internal teams, providing proactive information and handling inquiries and complaints.

The role requires 5+ years in the relocation industry, excellent communication, records management, order processing, and the ability to escalate issues and support continuous process improvements.