Client Care Specialist - Baytown (Construction Materials)

South Texas HMA & Construction; Baytown (TX); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical, dental and disability benefit

Group retirement savings program

Health and wellness programs

Competitive base pay

Job summary

Texas Materials, a CRH company, is seeking a Customer Service Representative at our Baytown, TX location to serve as a key contact for customers, sales, dispatch and operations. You will provide exceptional service, process orders accurately, and help ensure timely deliveries.

The ideal candidate is organized, detail‑oriented, and thrives in a fast‑paced environment. Proficiency with Microsoft Office and strong communication skills are essential to success.

Qualifications

• High school diploma or GED required.
• 2+ years in customer service or related roles.
• Strong verbal and written communication.
• Proficient with Microsoft Office (Outlook, Excel, Word).
• Ability to manage multiple tasks in a fast-paced environment.
• Strong attention to detail and accuracy.

Responsibilities

• Provide outstanding customer service by phone, email, and in-person interactions.
• Process customer orders accurately in company systems.
• Coordinate deliveries with dispatch and operations.
• Respond to inquiries on product availability, pricing, delivery status.
• Resolve customer concerns and escalate complex issues.
• Maintain accurate customer records and documentation.
• Assist with billing inquiries and order corrections.
• Generate reports and support administrative tasks.
• Build positive relationships with customers and internal teams.
• Follow safety policies and procedures.

Skills

Customer service

Communication skills

Microsoft Office

Attention to detail

Time management

Education

High school diploma or GED

Associate degree

Tools

ERP systems

Order entry software

Dispatch software

Job description

Texas Materials, a CRH company, is seeking a Customer Service Representative at our Baytown, TX location to serve as a key contact for customers, sales, dispatch and operations. You will provide exceptional service, process orders accurately, and help ensure timely deliveries.

The ideal candidate is organized, detail‑oriented, and thrives in a fast‑paced environment. Proficiency with Microsoft Office and strong communication skills are essential to success.