Customer Experience Specialist - Community Solar Hybrid NYC

PowerMarket; New York (NY); Hybride; USD 60 000 - 70 000; Plein temps

Résumé du poste

PowerMarket is seeking an experienced support and communications professional to manage high-volume customer inquiries about community solar programs. You will handle calls and emails, explain solar concepts in accessible terms, and ensure subscribers stay engaged with our energy services.

The role requires strong communication skills, call-center experience, and the ability to learn state and utility rules related to renewable energy programs.

Qualifications

• Previous call-center or customer service representative experience is required.
• Fantastic verbal and written communication skills.
• Verbal and written Spanish language fluency preferred.
• Must be based in the New York City Metropolitan Area.
• Passion for the clean energy industry and a strong desire to learn more.
• Strong computer literacy.
• College degree in communications or related field of study preferred or equivalent professional experience.
• Comfortable working in a fast-paced environment.

Responsabilités

• Address questions and concerns for prospective and current community solar subscribers in a fast-paced, high-customer volume environment primarily over phone and email
• Explain complex solar and energy industry concepts in accessible terms
• Provide excellent customer service by quickly answering questions, anticipating and addressing people’s concerns, and troubleshooting technical problems
• Collect, analyze and share customer feedback to internal teams to improve customer service experience
• Draft email templates, scripts, and other materials to support customer interaction
• Assist customers with billing issues both simple and complex
• Ability to quickly learn about state and utility rules and processes as they relate to participation in a renewable energy program

Connaissances

Call center experience

Verbal and written communication

Spanish language fluency

Computer literacy

Fast-paced environment

Formation

College degree in communications or related field

Description du poste

PowerMarket is seeking an experienced support and communications professional to manage high-volume customer inquiries about community solar programs. You will handle calls and emails, explain solar concepts in accessible terms, and ensure subscribers stay engaged with our energy services.

The role requires strong communication skills, call-center experience, and the ability to learn state and utility rules related to renewable energy programs.