Customer Experience Specialist - Car Rental

nationalalamo-erac; Madison (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has an exciting opportunity for a Customer Experience Representative (CXR) at the Dane County Airport in Madison, WI 53704. The role emphasizes friendly, efficient service and guiding customers through the rental process, including verification of driver information.

The position pays $22.50 per hour plus potential bonuses and requires working the 3pm–1am shift.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED required.
• Must have worked 12 consecutive months or more at most recent employer.
• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 3 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment.
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management, and miscellaneous calls as assigned.
• Assist to assess condition of rental upon return.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training.
• Perform miscellaneous and backup duties job-related duties as assigned.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.

Skills

Customer service

Sales experience

Communication skills

Punctuality

Reliability

Education

High School Diploma or GED

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has an exciting opportunity for a Customer Experience Representative (CXR) at the Dane County Airport in Madison, WI 53704. The role emphasizes friendly, efficient service and guiding customers through the rental process, including verification of driver information.

The position pays $22.50 per hour plus potential bonuses and requires working the 3pm–1am shift.