Customer Experience Specialist – Car Rental

National Car Rental; Boise (ID); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Boise Airport is seeking a friendly Customer Experience Representative to greet customers and manage day-to-day rental transactions. You will verify driver information and communicate terms, features, and services to ensure a smooth rental and return process.

The role emphasizes offer-to-upgrade skills, accurate documentation, and strong attendance. Boise Airport-based position includes a schedule with shifts and opportunities for growth within a top mobility company.

Qualifications

• Must be able to provide friendly, efficient customer service
• Ability to explain rental terms, vehicle features and services clearly
• Willingness to use company sales techniques to identify needs and upsell

Responsibilities

• Meet and greet customers in a professional, friendly manner
• Explain rental terms and vehicle features to customers
• Offer optional protection products, upgrades, and fuel options
• Assist customers with directions and area information as needed
• Handle reservations and rate quotes via phone or in person
• Ensure accurate pickup and return documentation and vehicle condition checks
• Maintain regular attendance and punctuality
• Perform additional duties as assigned

Skills

Customer service

Communication

Sales techniques

Problem solving

Education

High School Diploma or GED

Job description

National Car Rental at Boise Airport is seeking a friendly Customer Experience Representative to greet customers and manage day-to-day rental transactions. You will verify driver information and communicate terms, features, and services to ensure a smooth rental and return process.

The role emphasizes offer-to-upgrade skills, accurate documentation, and strong attendance. Boise Airport-based position includes a schedule with shifts and opportunities for growth within a top mobility company.