Customer Experience Representative - Boise Airport

National Car Rental; Boise (ID); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Boise Airport is seeking a friendly Customer Experience Representative to greet customers and manage day-to-day rental transactions. You will verify driver information and communicate terms, features, and services to ensure a smooth rental and return process.

The role emphasizes offer-to-upgrade skills, accurate documentation, and strong attendance. Boise Airport-based position includes a schedule with shifts and opportunities for growth within a top mobility company.

Qualifications

• Must be able to provide friendly, efficient customer service
• Ability to explain rental terms, vehicle features and services clearly
• Willingness to use company sales techniques to identify needs and upsell

Responsibilities

• Meet and greet customers in a professional, friendly manner
• Explain rental terms and vehicle features to customers
• Offer optional protection products, upgrades, and fuel options
• Assist customers with directions and area information as needed
• Handle reservations and rate quotes via phone or in person
• Ensure accurate pickup and return documentation and vehicle condition checks
• Maintain regular attendance and punctuality
• Perform additional duties as assigned

Skills

Customer service

Communication

Sales techniques

Problem solving

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $17.50 / hour.

This position is located at Boise Airport (BOI) - 3201 W Airport Way #1000, Boise, ID 83705.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• Thur - Mon 11:00am - 8:00pm (1 hour lunch)
• Tue/Wed OFF (40 hours)

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must currently live in the Boise area or plan to within 30 days of hire
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).