Customer Experience Specialist: Calm, Multi-Task Support

WIN Waste Innovations; Portsmouth (NH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Industry leading benefits

Multiple medical plans

Outstanding PTO program

Floating Holidays

401k with company match

Tuition reimbursement plan

College loan reimbursement

College scholarship program for depend

Parental Leave Program

Inclusive culture

Employee engagement events

Employee resource groups

Job summary

WIN Waste Innovations is seeking a Customer Care Agent in New Hampshire to handle a high volume of incoming calls, navigate multiple systems, and resolve customer questions and issues with professionalism.

Ideal candidates communicate clearly, stay calm in a fast-paced setting, and contribute to a culture focused on customers. Benefits include medical plans, PTO, 401(k) matching, tuition reimbursement, and more.

Qualifications

• High school diploma or GED required.
• Ability to quickly assess information and make decisions.
• Excellent verbal, written and keyboarding skills.
• Proficient with Microsoft Office programs (Outlook, Word).
• Customer service experience is a plus.
• Punctual, dependable and reliable.
• Maintain positive work environment with customers, clients, vendors, coworkers and management.

Responsibilities

• Handle a high volume of incoming calls from customers while navigating multiple systems to answer questions and resolve issues.
• Communicate effectively and professionally in a conversational manner.
• Remain calm, cool, and collected in a fast-paced environment.

Skills

Decision making

Multi-tasking

Verbal communication

Written communication

Typing/keyboard skills

Education

High school diploma or GED

Tools

Outlook

Word

Job description

WIN Waste Innovations is seeking a Customer Care Agent in New Hampshire to handle a high volume of incoming calls, navigate multiple systems, and resolve customer questions and issues with professionalism.

Ideal candidates communicate clearly, stay calm in a fast-paced setting, and contribute to a culture focused on customers. Benefits include medical plans, PTO, 401(k) matching, tuition reimbursement, and more.