Customer Care Agent - Calm, Multi-System Support Pro

TalentAlly; Portsmouth (NH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical plans

PTO

Floating holidays

401k match

Tuition reimbursement

College loan reimbursement

College scholarship program

Parental leave

Inclusive culture

Engagement events

ERGs

Job summary

WIN Waste Innovations is seeking a Customer Care Agent in Portsmouth, NH to handle a high volume of incoming calls, navigating multiple systems to answer questions and resolve issues for customers in a courteous, knowledgeable manner.

You will need strong verbal and written communication, reliability, and the ability to stay calm in a fast-paced environment. The company offers industry-leading benefits, PTO, 401(k) with company match, tuition and loan reimbursement, and an inclusive culture.

Qualifications

• Ability to quickly assess information and make decisions.
• Ability to effectively multi-task and quickly navigate multiple systems.
• Excellent verbal, written and keyboarding skills.
• Proficient with Microsoft Office programs (Outlook, Word).
• Customer service experience is a plus.
• Punctual, dependable, and reliable.

Responsibilities

• Handle a high volume of incoming calls and assist customers.
• Navigate multiple systems to answer questions and resolve issues.
• Maintain professional, calm and clear communication with customers.

Skills

Decision making

Multi-tasking

Verbal & written communication

MS Office

Education

High school diploma or GED

Job description

WIN Waste Innovations is seeking a Customer Care Agent in Portsmouth, NH to handle a high volume of incoming calls, navigating multiple systems to answer questions and resolve issues for customers in a courteous, knowledgeable manner.

You will need strong verbal and written communication, reliability, and the ability to stay calm in a fast-paced environment. The company offers industry-leading benefits, PTO, 401(k) with company match, tuition and loan reimbursement, and an inclusive culture.