Customer Care Specialist — Calm, Multi‑System Support

MFS Investments; Portsmouth (NH); In loco; USD 32.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Industry leading benefits

Flexible medical plans

Outstanding PTO program

Floating Holidays

Strong 401k with company match

Tuition reimbursement

College loan reimbursement

College scholarship program for depend

Parental Leave Program

Inclusive culture

Employee engagement events

Employee resource groups

Descrizione del lavoro

WIN Waste Innovations is seeking a Customer Care Agent in Portsmouth, NH to handle a high volume of customer calls and navigate multiple systems to resolve inquiries. You will communicate in a professional, conversational manner while maintaining calm in a fast-paced environment.

We offer industry-leading benefits, flexible medical plans, PTO, floating holidays, a strong 401k with company match, tuition and loan reimbursement, scholarships for dependents, and parental leave.

Competenze

• Excellent verbal, written and keyboarding skills.
• Ability to quickly assess information and make decisions.
• Proficiency with Microsoft Office programs (Outlook, Word).
• Customer service experience is a plus.

Mansioni

• Manage a high volume of incoming calls from customers.
• Navigate multiple systems to answer questions and resolve issues.
• Communicate professionally in a conversational manner.

Conoscenze

Verbal communication

Written communication

Keyboarding

Multitasking

Calm under pressure

Microsoft Office

Formazione

High school diploma or GED

Strumenti

Microsoft Outlook

Microsoft Word

Descrizione del lavoro

WIN Waste Innovations is seeking a Customer Care Agent in Portsmouth, NH to handle a high volume of customer calls and navigate multiple systems to resolve inquiries. You will communicate in a professional, conversational manner while maintaining calm in a fast-paced environment.

We offer industry-leading benefits, flexible medical plans, PTO, floating holidays, a strong 401k with company match, tuition and loan reimbursement, scholarships for dependents, and parental leave.