Customer Care Specialist - High-Volume Support

WIN Waste Innovations; Portsmouth (NH); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Industry leading benefits

Multiple medical plans

Paid Time Off program

401k with company match

Tuition reimbursement

Job summary

WIN Waste Innovations in Portsmouth, NH is seeking a Customer Care Agent to handle a high volume of incoming calls, navigate multiple systems, and help customers answer questions and resolve issues.

You will communicate professionally in a friendly, calm manner in a fast-paced environment, supporting a People First culture with strong benefits, PTO, 401(k) matching, and tuition reimbursement.

Qualifications

• Ability to quickly assess information and make decisions.
• Ability to effectively multi-task and quickly navigate multiple systems.
• Excellent verbal, written and keyboarding skills.
• Proficient with Microsoft Office programs (Outlook, Word).
• High school diploma or GED.

Responsibilities

• Manage a high volume of incoming calls from customers while navigating multiple systems to answer questions and resolve issues.
• Maintain positive work environment by acting and communicating in a manner so you get along with customers, clients, vendors, co-workers and management.

Skills

Decision making

Multi-tasking

Verbal communication

Written communication

Keyboarding

Education

High school diploma or GED

Tools

Microsoft Office

Job description

WIN Waste Innovations in Portsmouth, NH is seeking a Customer Care Agent to handle a high volume of incoming calls, navigate multiple systems, and help customers answer questions and resolve issues.

You will communicate professionally in a friendly, calm manner in a fast-paced environment, supporting a People First culture with strong benefits, PTO, 401(k) matching, and tuition reimbursement.