Customer Experience Specialist - Builder

Dal-Tile Distribution, Inc.; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Dal-Tile seeks a Customer Experience Specialist to support showroom lead generation, research and development, and maintain accurate customer records in CRM, Oasis, SAP, and MS Office. The role is based in Dallas with a Monday–Friday schedule and in-office requirements.

Responsibilities include handling customer claims, coordinating with Sales, Logistics and Field Services, and aiding training initiatives to improve processes and customer satisfaction.

Qualifications

• Bachelor's degree or equivalent education/experience.
• 2-4 years relevant experience in a customer-focused role.
• Previous customer service experience required.

Responsibilities

• Investigate customer claims to determine root cause and identify solutions.
• Communicate with Sales Agents and customers after sales transactions.
• Coordinate actions with Logistics, Field Services, and external customers for replacements.
• Support training workshops related to customer experience.
• Prepare reports, presentations, and metrics for internal/external audiences.
• Assist with invoices, accounts receivable, and data analysis for accounts.

Skills

Customer service

Communication

Problem solving

Organizational skills

Multitasking

Education

Bachelor's degree or equivalent

2-4 years relevant experience

Tools

CRM

Oasis

SAP

Microsoft Office

Job description

Dal-Tile seeks a Customer Experience Specialist to support showroom lead generation, research and development, and maintain accurate customer records in CRM, Oasis, SAP, and MS Office. The role is based in Dallas with a Monday–Friday schedule and in-office requirements.

Responsibilities include handling customer claims, coordinating with Sales, Logistics and Field Services, and aiding training initiatives to improve processes and customer satisfaction.