Customer Experience Specialist (Bilingual) - Part Time

FAST RETAILING CO., LTD.; Kearny (NJ); On-site; USD 21,593 - 30,754; Part time

Job summary

FAST RETAILING CO., LTD. is seeking a Customer Service Associate in Kearny, NJ. The role involves handling customer inquiries across voice and written channels while ensuring a high level of customer satisfaction.

The ideal candidate will have a high school diploma, experience in customer service, and proficiency in Spanish is preferred. Responsibilities include troubleshooting customer issues, maintaining an organized workspace, and supporting order fulfillment processes.

Qualifications

• Minimum six months of customer service experience, retail or call center preferred.
• Proficiency in Spanish preferred.
• Strong typing skills (35 WPM minimum).

Responsibilities

• Interact with customers over voice and written channels.
• Respond to queries related to products, services, processes, and policies.
• Handle and resolve complaints in accordance with policies.

Skills

Interpersonal skills

Active listening

Verbal communication

Written communication

Computer proficiency

Time management

Problem-solving

Adaptability

Education

High school diploma or equivalent

Tools

CRM software

Job description

FAST RETAILING CO., LTD. is seeking a Customer Service Associate in Kearny, NJ. The role involves handling customer inquiries across voice and written channels while ensuring a high level of customer satisfaction.

The ideal candidate will have a high school diploma, experience in customer service, and proficiency in Spanish is preferred. Responsibilities include troubleshooting customer issues, maintaining an organized workspace, and supporting order fulfillment processes.