E‑Commerce Support & Escalations Specialist

FAST RETAILING CO., LTD.; United States; On-site; USD 21,593 - 30,754; Part time

Job summary

FAST RETAILING CO., LTD. is looking for a Customer Service Associate in Kearny, New Jersey. The role involves engaging with customers through voice and written communication, resolving inquiries and complaints while adhering to Uniqlo's service philosophy.

The ideal candidate possesses strong interpersonal skills, a high school diploma, and at least six months of customer service experience, preferably in retail or a call center. The position pays $19/hour and requires regular attendance and punctuality.

Qualifications

• Minimum six months of customer service experience, preferably in retail or call center.
• Proficiency with computers and strong typing skills (35 WPM minimum).
• Positive attitude and open to constructive criticism.

Responsibilities

• Interact with customers over voice and multiple written channels.
• Respond to queries related to products, services, and policies.
• Handle and resolve complaints in accordance with established procedures.

Skills

Excellent interpersonal skills

Active listening

Verbal communication

Written communication

Time management

Problem-solving skills

Ability to multitask

Proficiency in Spanish

Education

High school diploma or equivalent

Tools

CRM software

Job description

FAST RETAILING CO., LTD. is looking for a Customer Service Associate in Kearny, New Jersey. The role involves engaging with customers through voice and written communication, resolving inquiries and complaints while adhering to Uniqlo's service philosophy.

The ideal candidate possesses strong interpersonal skills, a high school diploma, and at least six months of customer service experience, preferably in retail or a call center. The position pays $19/hour and requires regular attendance and punctuality.