Customer Experience Specialist - Bilingual & Order Support

Bedrosians Tile & Stone; Tustin (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Bedrosians Tile & Stone is seeking a Customer Service Representative to assist all customer segments, provide product information, process orders and freight quotes. You will act as the liaison between Bedrosians and customers, ensuring accurate entry, timely follow-up, and friendly, responsive service.

This role requires a positive attitude, strong communication skills, and the ability to multitask in a fast-paced environment. A flexible schedule and occasional lifting up to 65 lbs.

Qualifications

• High School Degree or equivalent.
• Excellent email and computer skills.
• Positive attitude.
• Excellent and professional phone skills.
• Excellent verbal English communication skills.
• Detail-oriented.
• Self-motivated and proactive—willing to take the extra step!
• Demonstrate integrity, professionalism, and perseverance.
• Possess a flexible work schedule.
• Ability to lift up to 65 lbs.
• Prior customer service experience is a plus.
• Bi-lingual in Spanish a plus.

Responsibilities

• Greet and assist customers with selections and follow-through on their orders.
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures.
• Answer phone inquiries including over the phone orders.
• Assist with stock checks, pricing, freight quotes and processing orders.
• Process P/O's and receivings for product lines.
• Develop basic understanding of design and color.
• Resolve customer service issues.
• Multitask and prioritize work through effective time management.
• Maintain a neat and organized workspace.
• Work within the framework of the company's defined policies, procedures, goals, and directives.
• Any other duties required of the position.

Skills

Excellent email & computer skills

Verbal English communication

Detail-oriented

Phone skills

Bilingual Spanish (a plus)

Education

High School Degree or equivalent

Job description

Bedrosians Tile & Stone is seeking a Customer Service Representative to assist all customer segments, provide product information, process orders and freight quotes. You will act as the liaison between Bedrosians and customers, ensuring accurate entry, timely follow-up, and friendly, responsive service.

This role requires a positive attitude, strong communication skills, and the ability to multitask in a fast-paced environment. A flexible schedule and occasional lifting up to 65 lbs.