Customer Service Representative

Bedrosians Tile & Stone; Tustin (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Bedrosians Tile & Stone is seeking a Customer Service Representative to assist all customer segments, provide product information, process orders and freight quotes. You will act as the liaison between Bedrosians and customers, ensuring accurate entry, timely follow-up, and friendly, responsive service.

This role requires a positive attitude, strong communication skills, and the ability to multitask in a fast-paced environment. A flexible schedule and occasional lifting up to 65 lbs.

Qualifications

• High School Degree or equivalent.
• Excellent email and computer skills.
• Positive attitude.
• Excellent and professional phone skills.
• Excellent verbal English communication skills.
• Detail-oriented.
• Self-motivated and proactive—willing to take the extra step!
• Demonstrate integrity, professionalism, and perseverance.
• Possess a flexible work schedule.
• Ability to lift up to 65 lbs.
• Prior customer service experience is a plus.
• Bi-lingual in Spanish a plus.

Responsibilities

• Greet and assist customers with selections and follow-through on their orders.
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures.
• Answer phone inquiries including over the phone orders.
• Assist with stock checks, pricing, freight quotes and processing orders.
• Process P/O's and receivings for product lines.
• Develop basic understanding of design and color.
• Resolve customer service issues.
• Multitask and prioritize work through effective time management.
• Maintain a neat and organized workspace.
• Work within the framework of the company's defined policies, procedures, goals, and directives.
• Any other duties required of the position.

Skills

Excellent email & computer skills

Verbal English communication

Detail-oriented

Phone skills

Bilingual Spanish (a plus)

Education

High School Degree or equivalent

Job description

Vision Statement for the Position

You are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience.

Job Overview

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.

As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.

Duties

• Work cooperatively in team environment
• Greet and assist customers with selections and follow-through on their orders
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Answer phone inquiries including over the phone orders
• Assist with stock checks, pricing, freight quotes and processing orders
• Process P/O's and receivings for product lines
• Develop basic understanding of design and color
• Resolve customer service issues
• Multitask and prioritize work through effective time management
• Maintain a neat and organized workspace
• Work within the framework of the company's defined policies, procedures, goals, and directives.
• Any other duties required of the position

Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:

• Gain knowledge of all current and new product lines
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
• Comply with all safety policies and protocols

Minimum Qualifications

• High School Degree or equivalent
• Excellent email and computer skills
• Positive attitude
• Excellent and professional phone skills
• Excellent verbal English communication skills
• Detail-oriented
• Self-motivated and proactive'willing to take the extra step!
• Demonstrate integrity, professionalism, and perseverance
• Possess a flexible work schedule
• Ability to lift up to 65 lbs.
• Prior customer service experience is a plus
• Bi-lingual in Spanish a plus

Company Overview

In 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California. Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida with a national and international customer base. Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States.

Values

We value our associates, customers, and vendors. As a result, we will acknowledge exemplary performance, provide developmental and opportunities for growth and foster lasting relationships.

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract.