Bilingual Customer Service & Order Specialist

Bedrosians; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Bedrosians in Phoenix, AZ seeks a Customer Service Representative to assist all customer segments, provide product information, and process orders and freight quotes. You will act as the liaison between Bedrosians and customers, ensuring a smooth buying experience with a positive, detail-oriented approach.

The role requires excellent email and computer skills, strong English communication, and multitasking in a fast-paced environment.

Qualifications

• High School Degree or equivalent.
• Excellent email and computer skills.
• Positive attitude.
• Excellent and professional phone skills.
• Excellent verbal English communication skills.
• Detail-oriented.
• Self-motivated and proactive; willing to take the extra step!
• Demonstrate integrity, professionalism, and perseverance.
• Possess a flexible work schedule.
• Ability to lift up to 65 lbs.
• Prior customer service experience is a plus.
• Bi-lingual in Spanish a plus.

Responsibilities

• Greet and assist customers with selections and follow-through on their orders.
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pickup procedures.
• Answer phone inquiries including over-the-phone orders.
• Assist with stock checks, pricing, freight quotes and processing orders.
• Process P/O's and receivings for product lines.
• Develop basic understanding of design and color.
• Resolve customer service issues.
• Multitask and prioritize work through effective time management.
• Maintain a neat and organized workspace.
• Work within the framework of the company's defined policies, procedures, goals, and directives.

Job description

Bedrosians in Phoenix, AZ seeks a Customer Service Representative to assist all customer segments, provide product information, and process orders and freight quotes. You will act as the liaison between Bedrosians and customers, ensuring a smooth buying experience with a positive, detail-oriented approach.

The role requires excellent email and computer skills, strong English communication, and multitasking in a fast-paced environment.