Experienced Customer Service Representative

Precision Garage Door Service; Pompton Lakes (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

401k plan

PTO

Paid training

Company events

Breakfast and snacks

Job summary

Precision Overhead Garage Door Service is seeking a Full-time Customer Service Representative in Pompton Lakes, NJ to be the voice of our brand. You will answer inquiries, schedule estimates, dispatch technicians, and maintain records, while using Service Titan and other tools to deliver top-notch service.

The role requires strong communication, attention to detail, and the ability to work weekends after probation.

Qualifications

• High school diploma or equivalent required; some college a plus.
• 1–3 years in a heavy-volume customer service role preferred.
• Proficient with email and Microsoft apps; tablet experience a plus.
• Bilingual English/Spanish a plus.

Responsibilities

• Interact with customers via phone or electronic channels about products and services.
• Respond to and resolve customer inquiries and concerns in a timely manner.
• Dispatch technicians and schedule door estimates.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal departments to ensure smooth service delivery.

Skills

Customer service

Phone skills

Record keeping

Scheduling

Software proficiency

English/Spanish bilingual

Education

High school diploma

Tools

Service Titan

Trello

SendHub

Gmail

Dialpad

Job description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? We are looking for a talented Customer Service Representative to join our team. This is an incredible opportunity to be the voice and face of our brand, providing top-notch service to our valued customers.

Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.

Full-time Customer Service Representative Description

• Interact with customers in response to inquiries, concerns, and requests about our products and services
• Deal directly with customers either by phone or electronically
• Become proficient with software - Service Titan, Trello, SendHub, Google Mail, Dialpad (training provided)
• Respond to and resolve customer issue(s)
• Keep records of customer interactions and transactions
• Dispatch technicians
• Schedule door estimates
• Communicate and coordinate with internal departments
• Demonstrate product knowledge, problem solving and documentation skills
• Manage business reviews both orally and electronically via the internal and external channels
• Ensure timely arrival to work in order to facilitate calls
• Participate in ongoing training
• Willingness to cross-train in other areas
• Other duties as assigned
• $20.00-$25.00/ hourly depending on experience

Why Precision Overhead Garage?

Don’t miss out on this incredible opportunity to kickstart your career with a thriving company.

• We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.
• Awesome perks including:
• Bonus opportunities
• Paid Training
• Company events
• Breakfast and snacks.
• Growth opportunity and career path

Full-time Customer Service Representative Requirements

• Bilingual proficiency in English and Spanish is a plus
• High school diploma or equivalent is required; some college a plus
• 1-3 years in a previous, heavy volume customer service role preferred
• Must have relevant computer skills (e-mail, Microsoft applications); proficient in using a tablet is a plus
• Must demonstrate proficient phone skills and attention to detail
• Must be available to work at least one of the weekend days (Saturday or Sunday) after probationary period is over